Terms and Conditions

Purchasing

1. By placing an order with eVines you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18.?
2. When you give eVines your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering wine.?
3. No payment will be taken from your card until the goods you have ordered are dispatched from our warehouse.?
4. We reserve the right to cancel any orders we cannot fulfill for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.?

Delivery

1. Our standard delivery is free for next business day delivery, to almost everywhere in the UK, of you order before 3.30pm. We will always do our best to ensure delivery is next day.  Our minimum order is 6 bottles.  We will always let you know if next day delivery is not possible due to heavy ordering or courier issues. As well as next day delivery, we offer Saturday delivery to most postcodes.  We are unable to guarantee delivery dates to some areas of the UK (see the full list of Out of Area postcodes listed below).

Out Of Area Postcodes

*Our standard delivery service (i.e. next working day, free delivery) does not apply to certain postcodes. Please see below for a list of exceptions. Also, please note that we don't offer Saturday morning delivery to any of the postcodes listed below, and they do not qualify for free delivery.
•  Orders to the following postcodes are charged at the standard £4.99 rate but take up to 3 days to arrive: AB30 to AB38, AB41 to AB45, AB51 to AB56, AB63, DD8 to DD10, FK8, FK16, FK17, FK21, PA29, PH10, PH11, PH13, PH14, PH16 and TD15.
•  Orders to the following postcodes are subject to a £9.99 delivery charge and take up to 3 days to arrive: BT, HS1 to HS9, IV1 to IV36, IV40 to IV49, IV51 to IV56, KA27, KA28, KW1 to KW17, PA20 to PA28, PA30 to PA49, PA60 to PA78, PH17 to PH26, PH30 to PH44, PH49, PH50, ZE1 to ZE3.
•  Orders to the following postcodes are subject to a £14.99 delivery charge and take up to 3 days to arrive: IM, TR21 to TR25
 
We are unable to accept orders to either JE or GY postcodes

Refunds and Returns?

1. f your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.

2. For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.?
3. We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfill your order i.e. warehouse operators, carriers etc.??
4. Although we always do our best to supply exact orders, we reserve the right to substitute up to 3 bottles with similar wines of at least the same value as the wine you ordered. If we need to substitute more than 3 bottles in any one order we will put your order on hold and contact you for further instructions.

Customer Service Contact information

Phone:  07826 2699 809
Email:  help@evines.co.uk

eVines Limited
The Coach House
9 Westfield Place
Bristol
BS84AY
Registered Company:  8050170